EDUCATION

M.S. Engineering Management

USC, 2015

B.S. Chemical Engineering

USC, 2015, Magna Cum Laude

SELECTED EXPERIENCES

Senior Customer Value Manager | Celonis 

SR. CUSTOMER VALUE MANAGER

High Tech Sector

• Responsible for overall customer value journey for portfolio of high tech customers representing over $3M+ ARR
• Manage cross functional delivery across sales, services, product, and partners
• Develop program delivery scope, timelines, KPIs, and roadmaps across 9 different concurrent deployments and multiple business units
• Identified over $25M in value opportunities at largest high-tech customer
• Support change management initiatives including design and development of learning programs to over 3,000 global employees
• Develop trusted customer relationships at the VP and above level to build long term, securing more than 100% renewals and 185% expansion across accounts
• Recognized as North America Customer Value Champion of the year (FY22)

Product Management Bootcamp | General Assembly

PRODUCT MANAGEMENT

Entertainment and Media

• 10 week course designed to understand the full lifecycle of product development by working through key phases
• Conduct market and user research to determine a clear vision and roadmap
• Correlate product features to organizational targets and OKRs
• Develop wireframe and MVP mockups in design tools including Balsamiq
• Consider agile product delivery and develop user stories and epics
• Present findings during midterm and final presentations to 40 classmates

Management Consulting Manager | Accenture 

• Leverage data driven insights to support development of global HR transformation roadmap affecting over 300,000 employees
• Analyze excel survey with over 180 activities to 54 leaders to identify opportunities of process improvement to prioritize initiatives
• Identify quick win opportunities including new technology for candidate interview scheduling and communications
• Conduct 9 design sessions with over 30 clients leveraging design thinking to conduct key design decisions and process design for SuccessFactors Talent Management
• Manage team of 4 to deliver all work on time and under budget

CLOUD COE AND OP MODEL STRATEGIST

Global Tech Client

• Develop comprehensive operating model strategy including vision, strategy, KPIs, roles and responsibilities, charter, road map, and organization structure
• Determine roll out plan over 3 years to scale and grow operations
• Create reusable assets and support development of repeatable offering for cloud advisory services
• Train over 50 peers in how to leverage cloud transformation asset

• Responsible for the creation and documentation of 10 end to end processes in Visio for a global Workday implementation affecting 200,000 employees
• Lead process and experience designer for recruitment and onboarding experiences
• Balance technical and functional requirements to create outstanding candidate and employee processes
• Develop process experience maps for 12 distinct personas across 5 categories
• Facilitate design workshops with over 150 client stakeholders

CHANGE LEAD

Internet and Media Company

• Manage incubation and change strategy for 15 cross functional operational workstreams accross 3 business units for a hypergrowth client.
• Support cross program growth of over 300% with no impact to process quality in one year. 
• Develop and deliver one to five week training programs to over 150 team members in Mumbai, Warsaw, and Denver. 
• Liaison between co-located leads and clients. 
• Create and present materials for C-suite and VP level client stakeholders. 
• Implement process improvement plan which reduced rework by over 20 percentage points over 3 months. 
• Mentor and manage a team of 4 analysts and consultants and 4 trainers. 
• Author responses to RFPs to expand scope of work. 
• Lead people team to maintain team engagement and morale. 

• Develop business requirements and coordinate vendor selection process for a technical software implementation.
• Owner of completion of 12 deliverables. 
• Create detailed process maps of end to end business processes in Visio. 
• Write vendor demos based on critical business requirements, and own all scorecards for vendor selection. 
• Manage relationships between client Department Leads and Project Manager.
• Implement Agile project methodologies to improve project completion.  

IMPLEMENTATION ANALYST

Public Service Client

• Support over 250 County of Los Angeles employees as they went live on a new internal large scale technology system. 
• Facilitate training and deliver ad hoc refreshers for new users. 
• Lead relationship with the Site Directors and implementation team. 
• Escalate defects through appropriate channels. 
• Participate in Great Place to Work team. 

• Part of the Summer Analyst Program. 
• Participated in test activities for the Quality Team and the Technology Architecture team. 
• Own all test cases for system change orders (~4 per week). 
• Write J-Unit Java test code to ensure integrity of Technology Architecture work. Improve testing efficiency by over 75% in 2 months. 
• Participate in the Summer Student Leadership Conference. 
• Organize events for all Los Angeles Interns. 

ADDITIONAL INVOLVEMENT

March 2016-PRESENT

• USC Recruitment | AIC Lead (3 years) - organize an event for over 40 USC Students to participate in a national case competition. 
• Communications & Media Hub | Special Events Lead (1 year) - responsible for planning 1-2 events per quarter for industry professionals. 
• SoCal Social | Venue Lead (2 years) - responsible for maintaining a budget of ~$50,000 to obtain venue, decorations, and food for an event for over 600 Los Angeles employees.
• SoCal Analyst Action Team | Social Lead (2 years) - coordinated 1-2 social events per quarter for all Los Angeles analysts. 

GRADUATE ASSOCIATE

June 2015 - December 2015

• Graduate school associate in the Engineering Department of Admissions. 
• Coordinated and revamped annual On Campus Event (Discover USC) for all prospective USC students (over 5,000 attendees). Managed 8 lab tours, 4 breakout sessions, 30 student orgs, and 45 employees and volunteers for the day. 
• Redesigned the USC Admissions website. 
• Conducted interviews for prospective students to contribute to their admissions file. 

• Part of a team of 30 students responsible for demonstrating what life at USC is like for engineering students. 
• Reorganized team and executed a new organizational structure as co-chair of program. 
• Communications lead responsible for all external communications to students. Maintained team website, produced 8 videos about engineering life, managed 4 social media outlets, and eecuted mailing campaigns to prospective students. 
• Attended 6-8 hours of recruitment related events per week. 

SKILLS

• Communication and Public Speaking
• International Teams
• Agile and Scrum Methodologies
• Tableau (Novice)
• Java (Novice)
• Matlab (Novice) 
• Web Design 
• Jira (Novice)

AWARDS AND HONORS

• Accenture Analyst Case Competition Winner
• Accenture Gratitude Program Winner
• Al Dorman Future Leader Award
• Viterbi Presidential Scholar
• Viterbi Research Grant Winner
• Skull and Daggar Scholarship Recipient
• VSA of the Year