M.S. Engineering Management

USC, 2015

B.S. Chemical Engineering


USC, 2015, Magna Cum Laude


Senior Customer Value Manager | Celonis 


High Tech Sector
  • Responsible for overall customer value journey for portfolio of high tech customers representing over $3M+ ARR
  • Manage cross functional delivery across sales, services, product, and partners
  • Develop program delivery scope, timelines, KPIs, and roadmaps across 9 different concurrent deployments and multiple business units
  • Identified over $25M in value opportunities at largest high-tech customer
  • Support change management initiatives including design and development of learning programs to over 3,000 global employees
  • Develop trusted customer relationships at the VP and above level to build long term, securing more than 100% renewals and 185% expansion across accounts
  • Recognized as North America Customer Value Champion of the year (FY22)
Product Management Bootcamp | General Assembly


Entertainment and Media
  • 10 week course designed to understand the full lifecycle of product development by working through key phases
  • Conduct market and user research to determine a clear vision and roadmap
  • Correlate product features to organizational targets and OKRs
  • Develop wireframe and MVP mockups in design tools including Balsamiq
  • Consider agile product delivery and develop user stories and epics
  • Present findings during midterm and final presentations to 40 classmates
Management Consulting Manager | Accenture 
  • Leverage data driven insights to support development of global HR transformation roadmap affecting over 300,000 employees
  • Analyze excel survey with over 180 activities to 54 leaders to identify opportunities of process improvement to prioritize initiatives
  • Identify quick win opportunities including new technology for candidate interview scheduling and communications
  • Conduct 9 design sessions with over 30 clients leveraging design thinking to conduct key design decisions and process design for SuccessFactors Talent Management
  • Manage team of 4 to deliver all work on time and under budget


Global CPG Client


Global Tech Client
  • Develop comprehensive operating model strategy including vision, strategy, KPIs, roles and responsibilities, charter, road map, and organization structure
  • Determine roll out plan over 3 years to scale and grow operations
  • Create reusable assets and support development of repeatable offering for cloud advisory services
  • Train over 50 peers in how to leverage cloud transformation asset
  • Responsible for the creation and documentation of 10 end to end processes in Visio for a global Workday implementation affecting 200,000 employees
  • Lead process and experience designer for recruitment and onboarding experiences
  • Balance technical and functional requirements to create outstanding candidate and employee processes
  • Develop process experience maps for 12 distinct personas across 5 categories
  • Facilitate design workshops with over 150 client stakeholders


Global Media Client


Internet and Media Company
  • Manage incubation and change strategy for 15 cross functional operational workstreams accross 3 business units for a hypergrowth client.
  • Support cross program growth of over 300% with no impact to process quality in one year. 
  • Develop and deliver one to five week training programs to over 150 team members in Mumbai, Warsaw, and Denver. 
  • Liaison between co-located leads and clients. 
  • Create and present materials for C-suite and VP level client stakeholders. 
  • Implement process improvement plan which reduced rework by over 20 percentage points over 3 months. 
  • Mentor and manage a team of 4 analysts and consultants and 4 trainers. 
  • Author responses to RFPs to expand scope of work. 
  • Lead people team to maintain team engagement and morale. 
  • Develop business requirements and coordinate vendor selection process for a technical software implementation.
  • Owner of completion of 12 deliverables. 
  • Create detailed process maps of end to end business processes in Visio. 
  • Write vendor demos based on critical business requirements, and own all scorecards for vendor selection. 
  • Manage relationships between client Department Leads and Project Manager.
  • Implement Agile project methodologies to improve project completion.  


Automotive Company
august 2016- April 2017


Public Service Client
  • Support over 250 County of Los Angeles employees as they went live on a new internal large scale technology system. 
  • Facilitate training and deliver ad hoc refreshers for new users. 
  • Lead relationship with the Site Directors and implementation team. 
  • Escalate defects through appropriate channels. 
  • Participate in Great Place to Work team. 
  • Part of the Summer Analyst Program. 
  • Participated in test activities for the Quality Team and the Technology Architecture team. 
  • Own all test cases for system change orders (~4 per week). 
  • Write J-Unit Java test code to ensure integrity of Technology Architecture work. Improve testing efficiency by over 75% in 2 months. 
  • Participate in the Summer Student Leadership Conference. 
  • Organize events for all Los Angeles Interns. 


Public Services Client
SUmmer 2014 and 2015


March 2016-PRESENT
  • USC Recruitment | AIC Lead (3 years) - organize an event for over 40 USC Students to participate in a national case competition. 
  • Communications & Media Hub | Special Events Lead (1 year) - responsible for planning 1-2 events per quarter for industry professionals. 
  • SoCal Social | Venue Lead (2 years) - responsible for maintaining a budget of ~$50,000 to obtain venue, decorations, and food for an event for over 600 Los Angeles employees.
  • SoCal Analyst Action Team | Social Lead (2 years) - coordinated 1-2 social events per quarter for all Los Angeles analysts. 
USC Viterbi School of Engineering Department of Admissions


June 2015 - December 2015
  • Graduate school associate in the Engineering Department of Admissions. 
  • Coordinated and revamped annual On Campus Event (Discover USC) for all prospective USC students (over 5,000 attendees). Managed 8 lab tours, 4 breakout sessions, 30 student orgs, and 45 employees and volunteers for the day. 
  • Redesigned the USC Admissions website. 
  • Conducted interviews for prospective students to contribute to their admissions file. 
  • Part of a team of 30 students responsible for demonstrating what life at USC is like for engineering students. 
  • Reorganized team and executed a new organizational structure as co-chair of program. 
  • Communications lead responsible for all external communications to students. Maintained team website, produced 8 videos about engineering life, managed 4 social media outlets, and eecuted mailing campaigns to prospective students. 
  • Attended 6-8 hours of recruitment related events per week. 


JUNE 2012 - JUNE 2015


  • Communication and Public Speaking
  • International Teams
  • Agile and Scrum Methodologies
  • Tableau (Novice)
  • Java (Novice)
  • Matlab (Novice) 
  • Web Design 
  • Jira (Novice)


  • Accenture Analyst Case Competition Winner
  • Accenture Gratitude Program Winner
  • Al Dorman Future Leader Award
  • Viterbi Presidential Scholar
  • Viterbi Research Grant Winner
  • Skull and Daggar Scholarship Recipient
  • VSA of the Year